Sam’s random musings

How to report bugs effectively

How to report bugs effectively:

PhpNut just posted the link http://www.chiark.greenend.org.uk/~sgtatham/bugs.html in the IRC. It is an essay about reporting bugs. It is worth reading before you open a ticket at https://trac.cakephp.org/.

It’s worth reading before you post a bug to ANYONE. this is one thing that almost everyone is BAD at, myself included. Man the reports I have gotten in general are 95% useless. Another great read on this is from Brent S. of NetNewsWire and MarsEdit Fame in essence is:

1. What I did. This should include as much detail as possible.
2. What I expected.
3. What actually happened.

I also like Joel S.’s take. Very similar to Brent’s but using his very fine FogBUGZ tracking system as an example.

I use a mix of Mantis and Trac for my bug tracking needs. Why do I use two you may ask… Well that is a topic for another time…..

(Via cake baker.)